Guest Services

Lost property is collected and stored at Guest Services. All items are held for a period of three months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please contact Guest Services on 02 8858 9718 to provide a description and leave your details.

At Castle Towers, we are committed to providing a seamless and efficient experience for all of our customers. As part of our ongoing efforts to enhance convenience, Guest Services are now operating on a cashless system and will only accept card payments. 

We appreciate your understanding and look forward to serving you with our improved payment options. 

Mobility equipment, including wheelchairs and motorised scooters, can be loaned from Guest Services.

Bookings are advisable and can be made up to two weeks in advance by calling 02 8858 9718. Upon arrival at the Centre, visit Guest Services and provide proof of identity to collect your scooter or wheelchair. If you require assistance with an escort to or from your car, please don't hesitate to contact staff.

Hire of mobility equipment is available on Monday to Wednesday from 9.00am to 4.00pm, Thursday from 9.00am to 6.30pm, Saturday from 9.00am to 4.30pm and Sunday from 10.00am to 4.30pm.

The perfect present every time. A Castle Towers Gift Card is the ultimate way to keep that someone special spoilt for choice.

Accepted at participating Castle Towers retailers, the Castle Towers Gift Card is available to purchase in-centre at our Guest Services on Level 3 near Cue, online (for collection at Guest Services or to be sent via registered post).

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee.

All gift cards are presented in a gift card and are valid for 36 months.

View full Terms and Conditions.